Enterprises of every size are moving applications and infrastructure to the cloud. Maintaining operational awareness is difficult enough within a single cloud…
Read MoreModern customer relationship management (CRM) systems are evolving from siloed, modular suites of applications into highly integrated customer engagement platforms (CEPs) that…
Read MoreAs we write this report, we are confronted with the new reality of the existential role of IT operations faced by many…
Read MoreIntelligent virtual assistants (IVAs) are becoming increasingly common solutions for helping end users solve all sorts of problems that once required human…
Read MoreThe ability to consistently identify and retain top talent is a critical priority across enterprises and can be a key differentiating factor…
Read MoreThe disruptive changes during the pandemic—especially the growth of remote work— have shone a light on the need for more effective tools…
Read MoreIntelligent virtual assistant (IVA) technology has transformed automated telephone response systems, such as those typically used in call centers for the first…
Read MoreHuman capital management (HCM) has become an increasingly popular discipline across virtually all industries. It focuses on realigning and advancing core human…
Read MoreEstablished 30 years ago, UK-based premium clothing lifestyle brand Joules has grown to include worldwide retail stores, department store concessions, franchises, online…
Read MoreWhen the Skipton Building Society, headquartered in northern England, needed to expand its capacity without adding headcount, it conducted an analysis of…
Read More“RPA allows us to grow. There were a lot of processes that were very repeatable and mundane. We are very much a…
Read MoreThe business world is in a constant state of change. It’s moving faster than ever with more elaborate legal and compliance requirements…
Read MoreThe world has changed. Almost overnight, the COVID-19 pandemic forced millions of workers worldwide out of their offices and into their dining…
Read MoreIt was just over a year ago when former GigaOm Analyst JP Morgenthal published an in-depth Key Criteria/Market Landscape report, titled “Robotic…
Read MoreWorkboards advance the familiar marker-on-melamine whiteboard experience to enable remote and local collaboration across browser, mobile, and dedicated hardware platforms. Learn how these tools leverage security and administrative controls and integrate with resources like document sharing, work chat, and video conferencing platforms to enable collaboration that spans synchronous, asynchronous, work-at-home, and work-in-office use cases.…
Read MoreIn a recent report, “Key Criteria for Evaluating People Analytics,” distinguished analyst Stowe Boyd looks at the emerging field of people analytics,…
Read MoreAre you looking into Workplace tools and optimization strategies or solutions? Register to attend our free webinar on August 13th entitled, “Workplace…
Read More“Design is shape with purpose.” —Lance Hosey We are living in a designed world. Most of the things we interact with—aside from…
Read MorePeople analytics is emerging as a disruptive force in the arena of people operations – what has traditionally been called human resources…
Read MorePeople analytics is one of the newest and most important domains within people operations, traditionally known as human resources or personnel management.…
Read MoreAs time has passed, work management tools from many leading vendors have become increasingly mature and sophisticated, adding functionality that builds on…
Read MoreCompanies need to communicate with customers and prospects; historically that communication was often email based. But email, as it is generally supported…
Read More“I work all night, I work all day, to pay the bills I have to pay Ain’t it sad And still there…
Read MoreThis is Volume 3 of the GigaOm Work Technology Series. Read the Introduction,Volume 2: Message Centric, and Volume 1: Work Management. The…
Read MoreIntroduction to the Work Technology Series The spectrum of tools used in enterprises for workgroup collaboration, project management, task management, productivity, and…
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