Historically, developers independently implemented error handling, observability, and security within each application or microservice to ensure the success of inbound and outbound…
Read MoreThe ability to consistently identify and retain top talent is a critical priority across enterprises and can be a key differentiating factor…
Read MoreThe disruptive changes during the pandemic—especially the growth of remote work— have shone a light on the need for more effective tools…
Read MoreIntelligent virtual assistant (IVA) technology has transformed automated telephone response systems, such as those typically used in call centers for the first…
Read MoreHuman capital management (HCM) has become an increasingly popular discipline across virtually all industries. It focuses on realigning and advancing core human…
Read MoreIn a recent report, “Key Criteria for Evaluating People Analytics,” distinguished analyst Stowe Boyd looks at the emerging field of people analytics,…
Read MorePeople analytics is emerging as a disruptive force in the arena of people operations – what has traditionally been called human resources…
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