Historically, developers independently implemented error handling, observability, and security within each application or microservice to ensure the success of inbound and outbound…
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Key Criteria for Evaluating Financial Operations (FinOps) Tools
The cloud has become the de facto hosting platform for enterprises, with multi-cloud and hybrid cloud infrastructures becoming the norm. However, managing…
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Financial Services: Document Productivity and the Digital Experience
Documents have always been part of the financial services industry. The ability to represent agreements or processes with documents is key for…
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Five questions for… Keri Gilder, Chief Commercial Officer, Colt Technology Services. Can Connectivity be linked to Customer Experience?
Customer experience, or CX, is one of those areas that makes you wonder why it’s being discussed: after all, which organisation would…
Read MoreStrengthening the Link Between Connectivity and Customer Experience
Business today is all about the customer. As enterprises look to avoid a race to the bottom, both corporate and consumer-facing organizations…
Read More5 questions for… Auddly, targeting the source of music creation
Auddly essentially logs metadata around the creation of a song, in a centralised database. But more than this, it offers collaboration and…
Read MoreWhy can’t we work out a technological solution for music distribution?
In February 1983 Iegor Reznikoff and Michel Dauvois, the Parisian archaeologists surveying the renowned cave pantings of the Pyrenéan Ariège, faced a…
Read MoreTrust in media is collapsing. Is that such a bad thing?
You’d have to have had your head under a bushel of wheat not to have noticed the recent, comprehensive collapse of faith…
Read MoreReport: Why the Mac is infiltrating the enterprise
Our library of 1700 research reports is available only to our subscribers. We occasionally release ones for our larger audience to benefit from. This is one…
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Customer experience matters, but customer confidence matters more
Some things in life are better understood by the historical gap they reveal. For example, when a vendor talks about how its…
Read MoreTHE INTERNET OF EATS
It was the Three-Course Dinner Gum that served as Violet Beauregarde’s downfall at Willy Wonka’s Chocolate Factory and also introduced multiple generations…
Read MoreMicrosoft gives up on Band?
Various sources — including Mary Jo Foley at ZDNet — report that Microsoft has pulled all references to the Band fitness devices…
Read MoreAI for an Eye
While they predate the warm and fuzzy moniker that is “wearables,” contact lenses are one of the more common pieces of technology…
Read MoreWhat’s going on in Phoneland?
Connecting the dots on some news stories from Phoneland. First, the CEO of Ericsson has been sacked: Kim McLaughlin, Ericsson Ousts Vestberg as CEO…
Read MoreWhat’s a Store For?
The first e-commerce transaction—a music CD, pizza, or weed, depending on who you ask—took place around thirty years ago. That means that…
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Hotels are getting over the millennials and returning to basics, at last
It seems like millennia since hotel chains have been trying to tailor new ‘experiences’ that line up with carefully researched millennial leanings.…
Read MoreTech Goes Emo
There’s a soul-crushing moment in The Iron Giant when [spoiler alert] the alien robot chooses to save humans from an atomic bomb.…
Read MoreCustomer Targeting: Beyond Demographics and “Likes”
Real-time data analytics and programmatic ad buying and selling are becoming more critical to brand marketers as they refocus more of their efforts from traditional TV channels to digital platforms.…
Read MoreOutlook: Media and consumer tech in 2015
In 2015 expect the payoff for video ad tech to begin, sharp growth for OTT, and more legal battles for net neutrality.…
Read MorePreparing for TV’s mobile-first future
As other types of publishers have before them, the TV industry's digital strategy increasingly will need to incorporate the mobile-first principle.…
Read MoreSmart locks: a market overview
The smart lock looks to be one of the most promising smart-home technologies in 2015, thanks to technology improvements, user convenience, and lower costs.…
Read MoreFCC moving closer to Title II?
It's clear from his responses to Verizon and AT&T, however, that Wheeler is skeptical of their apocalyptic warnings about the dire impact on future broadband investment that would ensue from reclassification.…
Read MoreRetail strategies for the smart home
With smart-home technology still unsettled, big retailers are taking varied approaches to gain a foothold in the market.…
Read MoreAs linear TV viewing falls, NBC tries some pixie dust
Live sports rights are increasingly expensive, and there are only so many compelling awards shows and specials to go around. That's left networks and advertisers looking for other solutions.…
Read MoreTracking health, wellness, and productivity in the quantified workplace
The growth of wearable computing, tracking, social-network analysis, and data analytics can help build both healthier and more productive companies.…
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