Table of Contents
- Solutions Overview
- Testing Overview
- TCO Comparison
- Analysts’ Take
- About William McKnight
- About Travis Freeburg
- About Brody Wright
- About GigaOm
This GigaOm Benchmark report was commissioned by Zoom.
As the demand for agile development grows due to digital modernization, organizations are turning to software development kits (SDKs) to build real-time customer engagement solutions. These SDKs enable businesses to quickly and efficiently interact with their customers in real-time, providing personalized experiences and building trust and loyalty.
Live, multi-participant audio/video SDKs are a type of software that enables multiple users to communicate with each other in real-time using audio and video. These SDKs provide functionality for online meetings, webinars, and video conferencing, as well as activities like employee training and customer support. They typically provide capabilities like screen sharing, file sharing, and text chat. They are used to develop enterprise applications that require video interaction in real-time and are cloud-hosted platforms offered by service providers.
The decision to invest in live, multi-participant audio/video application functionality is typically influenced by key factors, including time to value and total cost of ownership (TCO). We implemented the same enterprise-applicable application using two industry-leading solutions—Zoom and Jitsi.
This benchmark report provides insight into how well each product supports enterprise applications requiring real-time customer engagement. We capture time to value by assessing the steps involved in initial setup, scaled deployment, and production integration, and we assess TCO by evaluating both software and labor costs associated with a deployment. The benchmark can also be used to determine the implementation steps for each solution.