Table of Contents
- Market Categories
- Key Criteria Comparison
- GigaOm Radar
- Vendor Insights
- Analyst’s Take
- About Ben Stanford
- About KK Verma
Robotic Process Automation (RPA) tools are designed to mimic user behavior within a software system, via the use of software robots (bots), to automate high-frequency, deterministic business processes. Originally viewed as a tactical or narrowly focused solution, RPA tools have expanded to include features such as intelligent document processing (IDP), process discovery, and the incorporation of machine learning (ML). At the same time, they have become part of a broader automation landscape that includes business process management systems (BPMS), integration platforms, and artificial intelligence (AI).
The business context and strategy for RPA are equally as important as its technology features, if not more so. It’s easy to use the tools tactically to “paper over” cracks in processes that require proper analysis and change while applying RPA more broadly without due consideration will simply produce another tangled layer of point-to-point interfaces. Therefore, organizations should take a more strategic approach to their automation initiatives and use RPA alongside other tools, accompanied by suitable process analysis and change management.
From a market perspective, RPA is a highly active domain that has yet to reach maturity, with a large number of credible participants. The pioneers of RPA have grown to be sizable businesses, and are now being challenged by the major platform vendors, many of whom have entered the market through acquisitions. At the same time, there are a number of smaller innovators and specialists in particular applications of RPA, all challenging the market leaders.
In the accompanying GigaOm report “Key Criteria for Evaluating Robotic Process Automation (RPA) Tools,” we list the major features and evaluation metrics that should be applied when selecting an RPA solution. In this report, we analyze the leading solutions in the market, weigh the key criteria and evaluation metrics used to assess them, and identify important technologies to consider for the future. All vendors featured in this report offer viable solutions that are capable of providing core RPA features, but there is much greater differentiation in the more advanced areas that form the key criteria for evaluation. The report is intended to appeal to organizations looking to extend investments in existing platforms, as well as those starting out on their RPA journey.
How to Read this Report
This GigaOm report is one of a series of documents that helps IT organizations assess competing solutions in the context of well-defined features and criteria. For a fuller understanding consider reviewing the following reports:
Key Criteria report: A detailed market sector analysis that assesses the impact that key product features and criteria have on top-line solution characteristics—such as scalability, performance, and TCO—that drive purchase decisions.
GigaOm Radar report: A forward-looking analysis that plots the relative value and progression of vendor solutions along multiple axes based on strategy and execution. The Radar report includes a breakdown of each vendor’s offering in the sector.
Solution Profile: An in-depth vendor analysis that builds on the framework developed in the Key Criteria and Radar reports to assess a company’s engagement within a technology sector. This analysis includes forward-looking guidance around both strategy and product.