How can businesses use connectivity to drive improved CX for their customer? GigaOm asked 350+ strategic enterprise decision-makers from North America and Europe to share their experiences. Check out the infographic below and then read the full Research Byte here.
A Rome-based banking group, comprising 130 financial entities, wanted to implement a new solution to deal with its three-month fraud management backlog,…
Read MoreCompanies are adopting software as a service (SaaS) applications at an ever-increasing rate to achieve their digital transformation goals. SaaS applications currently…
Read MoreAs stated in the associated GigaOm report, “Key Criteria for Evaluating Policy as Code Solutions,” many types of policies are needed to…
Read MoreCustomer experience (CX) is now a corporate board-level concern as quality and consistent delivery directly impact customers’ buying intentions, attitudes, and potential…
Read MoreUnified communications as a service (UCaaS) has risen dramatically in popularity in the last few years, accelerated by the need to respond…
Read MoreThis is an necessary category.