While Unified Communications (UC) is a popular term and a worthy goal, it remains loosely defined, and IT departments continue to struggle with implementation plans. Exactly what should UC mean to businesses, how should they get there, and how can they measure a return on their investment? This Webinar will define the range of UC offerings, provide a framework for choosing the features that matter to your business, and offer concrete steps businesses can take to build UC tools into their existing infrastructure and processes.

Join Gigaom Research and our sponsor eZuce for “Unified Communications: Best Practices for Achieving ROI,” a free analyst roundtable webinar that will help businesses define and implement UC, regardless of their current environment. This live webinar will be hosted Wednesday, March 12, 2014, at 10:00 a.m. PT.

Key topics of discussion:

• What are the components of a UC system and how must they relate?

• Which industries are leading adopters of UC, and what results have they seen?

• How can businesses choose an appropriate UC toolset?

• Should you integrate or replace existing technology?

• What are the staffing, operational, and compliance considerations when adopting UC?

• How can businesses measure ROI?

Who should attend:

• CIOs and CTOs

• Directors and VPs of IT

• Project managers