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Stowe Boyd

Stowe Boyd

Managing Director Gigaom Research

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  1. Dave Duggal Monday, May 13, 2013

    Good report. I agree with overall premise, though I’m not sure it is binary question between structured procedural work and unstructured work, but more of a continuum.

    Many organizations, if not most, have to comply with complex regulations within, across and beyond their organizational units. There are also some policies that promote safety, security and transparency. In addition, there is certainly useful automation that perform functions or facilitate decisions. All of the above are premised on some notion of models of an organization that make this possible.

    The real problem is static, unyielding, uncooperative, slow changing, gratuitous procedures.

    I believe what we need are environments that enable people to ‘negotiate’ automation based on context to optimize their interactions for organization objectives. Shift focus from fixed procedures to goal-orientation. Be as flexible wherever possible, by default, and procedural only as necessary.

    This requires greater technological sophistication than either an unstructured or structured system.

    1. I agree with some of what you’re getting at. But generally, I think the answer will reside in intelligent foundational systems, like unbreakable document management repositories like Interlinks, and real-time monitoring of messages to block traders from making guarantees, or to prohibit the inadvertent sharing of confidential information.

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