How to get the most from your IT service management provider

1Executive Summary

Managing enterprise IT services from the cloud has tremendous advantages and, when implemented correctly, can serve as the technological and resource training backbone for the development of a more coherent cloud management structure within the organization. But some major traps lie in wait for companies if technology decision-makers don’t do their homework.

This report examines the business requirements and criteria for IT when selecting and using a cloud service to support IT operations. It also examines what is unique to IT that requires a more agile, flexible, and available cloud than the departmental clouds used by the sales, finance, and human resource functions.

Key considerations

  • Organizations are moving to the cloud for their IT agility needs as the enterprise becomes more geographically distributed and applications proliferate.
  • IT clouds operate differently from clouds serving other organizational requirements; they touch the entire organization and should be appropriately evaluated for risks
  • It’s not just about automation; a successful IT cloud implementation requires change management and appropriate staffing and training.
  • The decentralized IT enabled by IT cloud automation will become the norm, creating a more agile, skilled, and effective IT function.

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