How empowering workers enhances business communication

1Executive Summary

As consumers shift more tasks to mobile devices and related apps, enterprise communications are not keeping pace. Intent on driving faster access to and exchange of information, users are seeking solutions on their own. The approach toward costly in-house communication tools cannot keep pace with the ever-raising bar users expect, and the associated benefits pale in comparison to those offered by mobile tools on the market now.

Improving enterprise communication starts with mobile devices and applications with benefits that span the organization. Whether exchanging critical information with peers, communicating with staff, or serving customers directly, use cases abound to leading improvement with mobile technology.

This report is intended for IT decision-makers and line-of-business managers seeking to empower their constituents and employees with mobile tools that drive better communication and collaboration in the workplace.

  • As legacy communications infrastructure ages, its analogue among mobile workers is exemplified by smaller investments and a greater versatility of tools that can yield improved business processes if investments are shifted now.
  • Mobile acts as a major disruptor to traditional communications tools due to the unique contextual capabilities it brings to processes and the unprecedented extensibility of application-based tools over legacy on-premise, capital-intensive tools.
  • Understanding the needs of the workforce, at a process level, is key to choosing the right tools to drive better mobile communication.
  • Management of mobile beyond one-off tools is a critical component of any enterprise mobile strategy and must be considered alongside communication tools.

Thumbnail image courtesy of Flickr user An Open Window Photo

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