A thought-leading practitioner in the area of customer experience, customer service and customer relationships. Mitch Lieberman is an Analyst for Gigaom Research who has laser focus on helping businesses to understand the importance of balance; among people, process, platforms and play. It is not about the delivery; cloud, on-premise, nor the source; open, closed, it is about solving the problem and getting jobs done.
I take a modern, unique but practical view of customer satisfaction, journey’s, strategy, process improvement and technology optimization achieved by creating tight and carefully considered alignment between business strategy, goals and objectives.
I have held successful leadership positions, designing and delivering mission critical business applications to Fortune 500 companies. A unique and focused perspective on both current technological practices as well as emerging technologies; including Cloud Computing, Social Media, Collaboration, Customer Relationship Management , Customer Service and the combination of Social Media with CRM, called Social CRM.