Author of the “Ultimate Online Customer Service Guide” and over 40 books in the “for Dummies” series on: eBay, Twitter, Facebook and Social Media Commerce. (see below for list)
My 1,000,000th book was sold in 2007 and they remain the top sellers in the e-commerce field. Books for every level of expertise are published worldwide in Spanish, French, Italian, Chinese, German with special editions in the UK, Canada and Australia.
A popular keynote speaker, I inspire small business to online success. I bring my passion for social media to universities and conferences worldwide, and also run a successful online business.