I recently wrote about a clever pitch I received from Kari Hernadez of Ink PR, which leveraged the PointDrive social CRM tool to get me interested in taking another look at that product. After a short email discussion with folks at the company, I decided that I wanted to interview the founder and CEO, Bill Burnett, regarding his vision for the company.
About Bill Burnett
Bill Burnett is the CEO of PointDrive and is the guiding hand on the company’s direction. He formerly headed Fippex, and has a long background in sales. Which explains why PointDrive is such a strong entrant to the social sales market.
Stowe Boyd: I am intrigued with the idea that a social sale approach via email can lead to closer relationships with clients, but then, it seems to make email less impersonal and lowest-common denominator feeling. Is that what motivated you to create PointDrive?
Bill Burnett: Definitely. What motivated us to create PointDrive was feedback from sales professionals that they wanted to know when their emails and content were received, opened and shared. Sales professionals default to email, as we all do, for its convenience and ubiquity but the truth is, it’s really hard to stand out these days and you typically have no way of knowing if you’re getting through. PointDrive allows you to turn existing sales content into a personalized, professional presentation without requiring any more effort than it takes to write an email. Then we deliver feedback and analytics on how your customers are engaging with your presentation to help you follow up more effectively and make more accurate sales projections.
SB: I guess getting that insight into emails being opened is an example of transparency in communications, like presence in IM tools. Knowing that a correspondent has actually read something is more than just a check box in the sale pipeline, it’s knowing that they are participating in the discussion. It has social value greater than just the step in a sales process.
BB: Absolutely. In a face to face meeting you have the ability to engage with one another and gauge interest. PointDrive allows you to present your digital content with some of these same benefits.
SB: Looking at some of the upcoming features, PointDrive’s dashboard is starting to look more like the analytics that brands point at their Twitter and Facebook mentions and accounts. I guess that follows: they’re all social mechanisms of interaction, after all.
BB: Exactly. We want to show our users how people are engaging with their content and that in turn allows them to follow up more effectively and adjust strategies. The fact that our social communications are primarily 1:1 only helps us to provide more individualized analytics. For instance, with PointDrive, you can see a ranking of your most active people, but you can also search for a specific customer/recipient to see how many actions that person has taken, and with which content. You can do the same for a specific presentation to determine what content is performing best. We provide high level numbers and then drill into the specifics. We’re also working on a team plan that will allow a manager to analyze overall team activity and content performance.
SB: In one blog post, you recommend PointDrive as presentation software. It’s interesting, because I have a vision of a not-too-distant-conference, where there is no overhead projection of presentations. Instead, all the attendees will be watching a synchronized shared presentation — with chat and other capabilities — on their handhelds or laptops. The attendees have a richer and more social experience — instead of watching the backchannel on Twitter, for example — and the conference organizers have better data about actual views, and built-in surveys and other metrics. And of course people attending remotely would would have a similar experience to those in the room. Any thoughts about that?
BB: Well first off, thanks for reading our blog! I think that vision – of a more engaging and flexible presentation environment, one that integrates with other communications channels and aligns with peoples behaviors and attention spans, AND delivers feedback – is very much where we’re headed. PointDrive is a first step. It’s designed to present all types of content beautifully on mobile, tablet, laptop, desktop, etc. It allows you to have some control over how your content will be experienced, and then delivers feedback on how folks engage.
SB: I’d like to learn more about those next steps. It seems to be that an option for a recipient to move from an asynchronous interaction to a real-time conversation — like chat, audio, or video interaction — would be a natural. Is that in the works?
BB: Yes, we see chat as a natural progression along with integrations with some of the web conferencing tools that will allow for video interaction. We are also working hard on our team version of PointDrive that will include sales management analytics along with better collaboration around presentations.
SB: Bill, thanks for your time.
BB: Thanks for the opportunity, Stowe.