Today in Cloud

Notwithstanding that Rackspace’s managed hosting offerings aren’t technically part of its cloud portfolio, the negative response to its boilerplate outage explanation says a lot about how cloud computing it beginning to change IT culture. Cloud computing is about a new way of doing things — from provisioning machines to, apparently, dealing with customers. Not only must companies be transparent, not cloaking mistakes in spin, they also must be proactive in eliminating problems. Companies are moving to the cloud improve IT operations, not to remain subservient to overly bureaucratic processes and lazy vendors who are too big to care.

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